Privacy Policy
​
​
(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.simplypilateslondon.com, and interact with us via WhatsApp.
​
1. Information We Collect
When you click our WhatsApp contact button, we may collect the following personal information:
-
Phone Number: Provided automatically by WhatsApp when you send us a message.
-
Message Content: Any information you voluntarily share regarding your fitness goals, injuries, or class inquiries.
-
Name: Your WhatsApp profile name as it appears in our chat.
​
2. How We Use Your Information
We use your data strictly for the following purposes:
-
To respond to your specific inquiries about Pilates classes and availability.
-
To provide personalized recommendations for your fitness journey.
-
To manage bookings and studio appointments.
-
We do not sell your data or use it for unsolicited marketing without your explicit consent.
​
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:
-
Consent: By clicking the WhatsApp button and messaging us, you consent to this communication.
-
Legitimate Interests: To provide the customer support and information you have requested.
​
4. Data Storage and Security
-
WhatsApp Security: Messages sent via WhatsApp are protected by end-to-end encryption, meaning only you and Simply Pilates London can read them.
-
Retention: We only keep your contact information for as long as necessary to fulfill your request or maintain your active client relationship.
​
5
. Your Rights
Under UK data protection law, you have the right to:
-
Request a copy of the data we hold about you.
-
Request that we delete your contact information at any time (e.g., by replying "STOP" or "DELETE").
-
Correct any inaccurate information.
​
6. Contact Us
For any questions regarding your privacy, please contact us at:
-
Address: 167 Battersea High St, London SW11 3JS, UK
-
Email: jayne@simplypilateslondon.com​
-
Phone: +44 7940 470771
