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Privacy Policy

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Simply Pilates London

 (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, https://www.simplypilateslondon.com, and interact with us via WhatsApp. 

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1. Information We Collect

When you click our WhatsApp contact button, we may collect the following personal information:

  • Phone Number: Provided automatically by WhatsApp when you send us a message.

  • Message Content: Any information you voluntarily share regarding your fitness goals, injuries, or class inquiries.

  • Name: Your WhatsApp profile name as it appears in our chat. 

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2. How We Use Your Information

We use your data strictly for the following purposes:

  • To respond to your specific inquiries about Pilates classes and availability.

  • To provide personalized recommendations for your fitness journey.

  • To manage bookings and studio appointments.

  • We do not sell your data or use it for unsolicited marketing without your explicit consent. 

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3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

  • Consent: By clicking the WhatsApp button and messaging us, you consent to this communication.

  • Legitimate Interests: To provide the customer support and information you have requested. 

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4. Data Storage and Security

  • WhatsApp Security: Messages sent via WhatsApp are protected by end-to-end encryption, meaning only you and Simply Pilates London can read them.

  • Retention: We only keep your contact information for as long as necessary to fulfill your request or maintain your active client relationship. 

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5

. Your Rights

Under UK data protection law, you have the right to: 

  • Request a copy of the data we hold about you.

  • Request that we delete your contact information at any time (e.g., by replying "STOP" or "DELETE").

  • Correct any inaccurate information.

 

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6. Contact Us

For any questions regarding your privacy, please contact us at:

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